Frequently Asked Questions

For many of our patients, we can take the place of a primary care physician. Because you can message us online during business hours, we are often able to take care of acute requests. For example, prescribing an antibiotic for a minor infection such as a sinus infection.

It is important to note the following however:

• We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.
• We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
• We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

• Most lab tests ordered by a Dr. Eric Prime-X physician will be billed directly to your insurance by the lab.
• Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through Dr. Eric Prime-X.
• The specific tests ordered will be personalized to you based on your initial evaluation with an Dr. Eric Prime-X doctor and may include blood saliva urine or stool testing.
• We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
• You are under no obligation to purchase any specialty testing.
• Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your Dr. Eric Prime-X physician.
• At home test kits: If a lab test kit is mailed to you by Dr. Eric Prime-X, you will be charged the day the kit is mailed.
• If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs – however, including Bioreference, which is a lab often used by Dr. Eric Prime-X because of their favorable pricing policies for patients.